Effective Date: 06/16/2025

Last Updated: 06/16/2025

Our Commitment to Customer Satisfaction

At Apalto Systems, we stand behind the quality of our digital software products and services. We offer a comprehensive refund policy to ensure your complete satisfaction with your purchase.

Contact Information:

Apalto Systems

6421 N Florida Ave D-624

Tampa, FL 33604

Email: nick@apalto.ai

Phone: 5854724033

1. Full Refund Guarantee

1.1 Software Products

We offer full refunds on all digital software products sold through our website. If you are not completely satisfied with your purchase, you can request a full refund.

1.2 No Questions Asked

Our refund policy is straightforward - we believe in the quality of our products, but we understand they may not be suitable for every user or business situation.

2. Refund Eligibility

2.1 Who Can Request Refunds

• Original purchasers who paid for the software product

• Authorized representatives with proper documentation

• Business owners who purchased on behalf of their organization

2.2 Eligible Products

• All digital software applications

• Software packages and bundles

• One-time purchase digital products

2.3 Time Limitations

While we don't impose strict time limits, we ask that refund requests be made within a reasonable time frame after purchase. Generally, this means:

• Immediate issues: Within 7 days of purchase

• Compatibility problems: Within 30 days of purchase

• Functionality concerns: Within 60 days of purchase

3. How to Request a Refund

3.1 Contact Methods

To request a refund, contact us using any of the following methods:

Email: nick@apalto.ai

Subject Line: "Refund Request - [Order Number]"

Phone: 5854724033

3.2 Required Information

Please include the following information in your refund request:

• Your full name

• Email address used for purchase

• Order number or transaction ID

• Date of purchase

• Payment method used

• Brief reason for refund (optional but helpful)

3.3 Response Time

We aim to respond to all refund requests within 2 business days. Complex cases may require additional review time, but we will keep you informed of our progress.

4. Refund Process

4.1 Review and Approval

• All refund requests are reviewed individually

• Most refund requests are approved promptly

• We may ask clarifying questions to better understand your situation

• Approval notifications are sent via email

4.2 Processing Timeline

Once approved, refunds are processed as follows:

• Credit Cards: 3-10 business days (depending on your bank)

• PayPal: 1-3 business days

• Other Payment Methods: 5-10 business days

4.3 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/debit card refunds appear as credits on your statement

• PayPal refunds are returned to your PayPal account

• Bank transfers may be available for international customers

5. Post-Refund Requirements

5.1 Software Deletion

Upon receiving a refund, you agree to:

• Delete all downloaded software files

• Remove any installed applications

• Destroy any backup copies

• Cease all use of the refunded software

5.2 License Termination

Your license to use the software terminates immediately upon refund processing. Continued use after refund constitutes copyright infringement.

5.3 Support Termination

Technical support and customer service for refunded products will no longer be available.

6. Custom Services Refund Policy

6.1 Custom Development

For custom software development or consulting services:

• Refund terms are specified in individual service agreements

• Partial refunds may apply based on work completed

• Milestone-based refunds may be available

6.2 Consultation Services

• Refunds for consultation services are evaluated case-by-case

• Services already delivered cannot typically be refunded

• Cancellations before service delivery may qualify for full refunds

7. Exceptions and Limitations

7.1 Abuse Prevention

We reserve the right to deny refunds in cases of:

• Repeated refund requests from the same customer

• Evidence of software piracy or unauthorized distribution

• Violation of our Terms and Conditions

• Fraudulent purchase activity

7.2 Third-Party Services

Refunds for third-party services integrated with our software (such as payment processing fees) are subject to those providers' refund policies.

7.3 Promotional Offers

• Products purchased during promotional periods are eligible for refunds

• Refund amount reflects the actual amount paid, not the original price

• Bundle discounts are considered when calculating partial refunds

8. Alternatives to Refunds

Before requesting a refund, consider these alternatives:

8.1 Technical Support

• Free technical support for all customers

• Troubleshooting assistance

• Compatibility guidance

• Usage tutorials and documentation

8.2 Product Exchange

• Exchange for different software product of equal value

• Upgrade options with price difference payment

• Alternative solutions that may better fit your needs

8.3 Extended Trial

• Additional time to evaluate the software

• Access to premium support during evaluation

• Consultation on optimal usage for your business

9. International Customers

9.1 Currency Considerations

• Refunds are processed in the original purchase currency

• Exchange rate fluctuations may affect the final refund amount

• Additional bank fees are the customer's responsibility

9.2 Tax Implications

• Customers are responsible for understanding tax implications in their jurisdiction

• VAT and other taxes may not be refundable depending on local laws

• Consult with local tax professionals for specific guidance

10. Dispute Resolution

10.1 Internal Resolution

We encourage customers to contact us directly to resolve any refund disputes. Our customer service team is trained to handle concerns fairly and promptly.

10.2 Alternative Resolution

If internal resolution is not successful:

• Mediation services may be available

• Arbitration as specified in our Terms and Conditions

• Small claims court for applicable amounts

11. Chargeback Prevention

11.1 Contact First

Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly without the need for formal dispute procedures.

11.2 Chargeback Response

In the event of a chargeback:

• We will provide documentation to your payment provider

• Your account may be suspended pending resolution

• Future purchases may require alternative payment methods

12. Record Keeping

12.1 Transaction Records

We maintain records of all transactions and refund requests for:

• Financial reporting and tax purposes

• Customer service reference

• Dispute resolution documentation

12.2 Privacy Protection

All refund-related communications and records are protected according to our Privacy Policy.

13. Policy Updates

13.1 Notification of Changes

Material changes to this refund policy will be communicated through:

• Email notification to recent customers

• Website announcement

• Updated "Last Updated" date

13.2 Grandfathering

Customers who purchased before policy changes may be entitled to refunds under the previous policy terms for a reasonable transition period.

14. Contact Information

For refund requests, questions about this policy, or any related concerns:

Email: nick@apalto.ai

Phone: 5854724033

Address: 6421 N Florida Ave D-624, Tampa, FL 33604

Business Hours:

Monday - Friday: 9am - 5pm

Response time: Within 2 business days